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Cancellations
If you would like to cancel your VIP membership and you joined with CCBill, you may do that by clicking here. If you have trouble, you may email us with a cancellation request, including your subscription number or username, and we will cancel your VIP membership for you. You will receive a confirmation email from CCBill upon cancellation. If you chose a non-recurring payment option when becoming a VIP member, there is no need to cancel.

If you would like to cancel your VIP membership and you joined with Epoch, you may do that by clicking here. If you have trouble, you may email us with a cancellation request, including your member ID or username, and we will cancel your VIP membership for you. You will receive a confirmation email from Epoch upon cancellation. If you chose a non-recurring payment option when becoming a VIP member, there is no need to cancel.

Login Problems
If you lost or forgot your username and/or password and you joined with CCBill, you may retrieve your login details by clicking here. If you have trouble, you may email us with a request to retrieve your login details for you. Please include your subscription number, username, or full name to help us retrieve your details in a timely manner.

If you lost or forgot your username and/or password and you joined with Epoch, you may retrieve your login details by clicking here. If you have trouble, you may email us with a request to retrieve your login details for you. Please include your member ID or username to help us retrieve your details in a timely manner.

If your username and password do not work, first try retrieving them to make sure they are correct. Our system may have automatically changed your password if other users logged into the site with your username and password. If that does not help, email us with your username and what the login page said when you tried to login. If you keep getting looped back to the main page, make sure cookies are enabled and your security settings aren't too high. You may have to close all browsers and wait 60 minutes before you may login again if you mis-typed your login details too many times.

If you have problems with the security code on the login page, you may refresh the page for a new code. Keep in mind the security code is case sensitive!

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